Please read through our Frequently Asked Questions before contacting technical support.
Click on the Question to reveal the Answer.
Q: What is a Webcast?
A: A Webcast is the transmission of live audio and video to computers via the Internet.
Q: What payment options are available?
A: Visa, MasterCard, American Express and Discover Card.
Q: What events will be offered via the webcast?
All times listed are in EDT (UTC-0400); Toronto Local Time. Please adjust the times listed to your time zone. We will begin webcasting some sort of information, PSA, or pre-recorded material approximately 30 minutes before the scheduled contest start.
• Newfoundland Daylight Savings Time is 1½ hours later. i.e. 11 AM EDT = 12:30 PM NDT
• Atlantic Daylight Savings Time is 1 hours later. i.e. 11 AM EDT = 12:00 PM ADT
• Central Daylight Savings Time is 1 hour earlier. i.e. 11 AM EDT = 10:00 AM CDT
• Mountain Daylight Savings Time is 2 hours earlier. i.e. 11 AM EDT = 9:00 AM MDT
• Pacific Daylight Savings Time is 3 hours earlier. i.e. 11 AM EDT = 8:00 AM PDT
Tuesday, July 2nd
The “Harmony Foundation International” Collegiate Contest, 5-9:30pm
Wednesday, July 3rd
Quartet Quarter Finals Session #1, 10am-2:30pm
Quartet Quarter Finals Session #2, 4:30-9:30pm
Thursday, July 4th
Quartet Semi-Finals, 11am-3:30pm
Association of International Champions (AIC) Show, beginning at 7:30pm
Friday, July 5th
Chorus Contest Session #1, 10am-2:30pm
Chorus Contest Session #2, 4-8:30pm
Saturday, July 6th
Quartet Finals (Pre Show), 5:45-7pm
Quartet Finals 7pm-9:30pm
DELAYED VIEWING Availability
The delayed viewing archives will be available approximately Wed. July 10 through Wed. July 17, 2013. Once they are ready for viewing they will be available for 7 days.
Q: How do I know my computer will work with the webcast?
A: The easiest way is to watch our test video on the homepage. If the video plays good and looks good then your computer meets the minimum requirements and you are ready to sign up. If not then visit our support page. If you have dial-up then Audio only will be your only choice.
Q: Can I record or playback the webcast at a later time.
Q: What if I sign up on my computer at the office and then want to watch the webcast on my home PC?
A: You can now access the webcast from multiple computers, at different times, by using the login that you created during the purchase process. It will work great for people who use different computers regularly for their internet access. However, we monitor for account sharing so please don’t abuse this privilege.
Q: Can I watch the webcast using my wireless LAN at home?
A: We strongly recommend using a WIRED connection rather than using Wireless connection.Wireless can cause additional buffering and freezing screen on the video.
Q: What pricing options are available?
A: More than ever before and something in everyone’s price range.
Pricing will be as follows: The AIC show is NOT included in any package and must be purchased separately.
LIVE All Week – $99.00 (Includes Delayed Viewing)
DELAYED VIEWING All Week – $60.00
DELAYED VIEWING All Week – 2012 Int’l Competitor & Convention Attendees – $30.00
Superband Video LIVE Tuesday – Bank of America Collegiate Quartet Contest & Quartet Finals – $45.00
DELAYED VIEWING – Bank of America Collegiate Quartet Contest & Quartet Finals – $30.00
DELAYED VIEWING – 2011 Int’l Competitor & Convention Attendees – $15.00
Audio Only – $20 (recommended for slower, dial-up connections) No delayed listening will be available.
*There will be no webcast of the Harmony Foundation Presents…2012 Show
Q: Will the webcast work with my Mac?
A: Yes. We have chosen flash media player and it works great on Macs. Be sure to watch our test video.
Q: I’d like to buy the Superband All-Week Package but don’t want to miss work. What can I do?
A: This year you can watch the webcast on your time table. Superband All-Week users will be able to watch a rebroadcast of all sessions up to a week after the convention at no extra charge. Customers purchasing individual sessions the week of the contest (including the AIC show) can purchase a rebroadcast at a package or a la carte rate the following week. Each performer/performance/song will be indexed allowing users to go right to the group/song they want to see.
Q: I’m competing in the contest and will be attending the convention. I have already paid for my convention registration. Will I be able to get a reduced price on the delayed viewing option?
A: You sure will, competitors and attendees of the International Convention will be able to enjoy delayed viewing at a reduced rate.
A coupon code will be handed out at registration when you get your name tags. The code will give you 50% off the delayed viewing. The coupond code doesn’t become valid until July 10th after the competition is over.
Q: Will I be able to watch this year’s webcast in full screen mode?
A: Yes. Full screen is available for both live and delayed viewing video. The fullscreen button is located at the bottom right corner of the video player.
Q: Can I host a webcast watching party this year?
Q: How does this year’s pricing compare to last year?
A:We have been able to keep all of the pricing the same as last year.
Q: Who are this year’s commentators?
A: Debbie Cleveland, Bob Hartley, and Brian Philbin will be this years commentators.
Q: If I would like to purchase advertising for my group or organization or sponsor an hour of programming or an entire event, who do I contact?
Scope of responsibility: Onsite Production and streaming. Website assembly and maintenance.
Q: Where do the proceeds from this webcast go?
A: Your donations help fund Barbershop Harmony Society webcasts in addition to helping the Society keep the whole world singing.
Q: I can’t see any video or hear audio. It’s cutting in and out. My picture is freezing or skipping.
A: #1 Make sure you have Flash 11 installed on your computer. Go to the Home page on bhs-live.com and click on the Flash Player Test link. At the bottom of the page there is a Get Adobe Flash Player button. Click on that and follow the directions.
A: #2 Make sure that you are not on a wireless network. It’s better to use a wired internet connection. Just plug in a network cable into the back of the wireless hub, and then to the computer.
Also, sometimes it just depends on time of day and traffic on the internet if you are using a cable network. For example, there might be more people using the internet on a Friday night rather than Friday afternoon.
A: #3 One thing to consider when viewing live audio video streaming from the Web, is the use of web content filtering software such as McAfee Web Gateway or Symantec 360. These products are designed to protect individuals from malware, identity theft etc., which exists throughout the Internet. We don’t in any way suggest that our viewers disable these products (if installed), rather we recommend checking the filter settings in these products to ensure that audio visual content is not being subjected to a "state-full" packet inspection.
We have seen where content of this type can sometimes be flagged as suspect, and the protection software will attempt to safeguard a PC as a result. Once again, we DO NOT recommend disabling these products, just check them to validate if the RTMP protocol is being allowed.
Q: How do I sign up?
A: To sign up for the webcast:
1. Go to http://www.bhs-live.com/
2. Click the "Sign Up" button.
3. Select the package(s) you wish to see and fill out the information there.
4. Once you click the "Continue" button, your order will be processed and you will be taken to the Member’s Area.
5. In the Member’s Area you will see your subscriptions. The subscriptions have links to connect you to the webcasts.
Q: I’m having a hard time viewing the test video.
A: Some things you can check:
– Try Refreshing your browser.
– Desktop/Laptops – Make sure you have the most recent
version of Flash Player Flash does not support old version of windows. You need to have Windows XP newer to run Flash.
– Mobile devices should be updated with their most recent software.
– Are you able to view videos on YouTube (www.youtube.com)? YouTube uses Flash and is another way to test.
Q: How do I set my video card hardware acceleration?
Right click on the desktop
Go to Properties
Click on Troubleshoot tab
Make sure the Hardware Acceleration bar is set to full.
Q: My problem is installing the adobe program, they tell me I can’t dowload the program unless I’m logged off the internet. I have no idea what to do.
A: What is likely happening is that a compressed file has already been downloaded. This file can only be opened if you exit your web browser. What you need to do is to close the browser and then find the file to open it. It may be in a "downloads" folder, your desktop, or wherever your computer automatically saves files. Once you’ve found it, click on it. It will then install. Once installed, you will need to restart the computer for it to work.
Q: I got charged twice for the webcast.
A: Email our support team at email@example.com and notify them of the double charge. They will put in a refund request for you.
Q: I only bought one day, but I want to upgrade to the All Week package. How do I do that?
A: Login to your account, and select the All Week package. After you have gone through the payment process, email the support team, firstname.lastname@example.org, telling them you wanted to upgrade to the All Week package. They will check your account to see that you purchased the All Week, and then put in a refund request for the one day package.
Q: I accidentally bought the wrong event. Can I switch my subscription?
A: Login to your account, and select the package you intended to buy in the first place. Go through the payment process. After you have purchased the event, email the support team at email@example.com and tell them that you purchased the wrong event, and you need to be refunded. The support team will put in a request for a refund for the wrong event.
Q: Is the Delayed Viewing included in every package?
A: No, The Delayed Viewing is only included in the Superband Live All Week. If you purchased just a single day and you want to watch the delayed version, you need to purchase the delayed in addition.
Q: Do I have to watch the Delayed Viewing at a certain time of the day?
A: The recorded event videos will be available approximately Wed. July 11 through Wed. July 18, 2012. When they are ready for viewing they will be available for 7 days. You may watch them as many times as you like during this time period.
Q: Where is the 50% discount for the attendees?
A: A coupon code will be handed out at registration when you get your name tags. The code will give you 50% off the delayed viewing. The coupond code doesn’t become valid until July 10th after the competition is over.
Q: I want to send a "Shout Out" to my friends on the webcast. Who do I send those to?
A: You can send your shout outs to firstname.lastname@example.org. We’ll do our best to get the messages to your friends, but we can not guarantee that it will make it on air.
Q: Can I watch the webcast on my iPhone, iPod, or iPad.
A: Yes, we’re proud to be able to offer this stream to any Apple iPad/iPod/iPhone and Android devices that support HTML5 players.